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All returns must be declared in writing within 5 business days of delivery. Coffee Cup Promos will refund the entire order if the error in product or imprint is the fault of yourpromopeople.com. If a customer has signed off on the artwork and product information we will not accept any returns or reimburse any funds related to that order. We always ensure that the client receives a proof and order acknowledgement to ensure that any mistakes are caught before the order process is complete.